Technology

uly 23, 2014 A big step today. FreshBooks, the business I co-founded 10 years ago in my parents’ basement, has secured its first round of institutional funding—$30M USD from some of the world’s best investors. This capital will give us the ability to do more faster, and that’s very exciting for you—FreshBooks customers. As a founder, raising growth capital is a personal choice, and I have wrestled with it for years. Will outsiders force us to compromise on our dedication to quality and our excellence in customer service? Will the influence of investors threaten our culture, a culture which last year earned FreshBooks the distinction of the top employer in Toronto—now the fourth-largest city in North America after Mexico City, LA and New York? But that’s not the only struggle I’ve...
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Dear Mr. Brian L. Roberts, Chairman and CEO, Comcast Corporation: I have been known to exaggerate—maybe the piece of mulch I found in my restaurant salad wasn’t the grossest thing I’ve ever seen—but please know upfront that nothing I am about to relate concerning your company is embellished. Last year I attempted to set up Comcast cable and Internet in a new house. In case they didn’t teach you basic business in CEO school, here’s how the arrangement is supposed to work: You provide a service, I pay. Granted, you personally do not need my money, given your reported 2013 income of $31.4 million. However, I assume your company has overhead, which is usually covered by revenue from consumers like me. And if enough of them have difficulty similar to mine, you should be concerned....
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To our customers, Today, Dell shareholders voted to approve the transaction in which I, in partnership with Silver Lake, will acquire Dell and take the company private. The transaction is expected to close before the end of the third quarter of Dell’s FY2014, subject to the satisfaction of customary closing conditions, including regulatory approvals. This is a great outcome for our customers and our company. I couldn’t be more excited about our future together. We are going back to our roots, to the entrepreneurial spirit that made Dell one of the fastest growing, most successful companies in history. We’re unleashing the creativity and confidence that have always been the hallmarks of our culture. We plan to serve you, our customers, with a single-minded purpose and drive the...
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Today, with a majority of Data Domain’s shares owned by EMC, we are pleased to announce that Data Domain and EMC have officially joined forces and become one company. We are excited about the opportunities to accelerate our leadership in the fast-growing next-generation disk-based backup, recovery and archive markets. Our companies already share many customers and business partners, and we intend to enhance and expand these essential relationships. As a result of our business combination, our customers and partners will now have access to an extraordinary portfolio of storage products and services. Deduplication technology is fundamentally altering the way our industry stores, protects and archives data. It has ushered in new economics to long-running storage processes such as...
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To: Mr. Eric Schmidt Chairman of the Board and Chief Executive Officer Google Inc. Mountain View, CA USA 94043 Dear Mr. Schmidt: Google is an innovative company that has changed how people around the world use the Internet. We recognize your company’s many accomplishments and its dramatic impact on our information economy. As data protection regulators mandated to protect privacy rights, we also applaud your participation in discussions in many jurisdictions about new approaches to data protection. However, we are increasingly concerned that, too often, the privacy rights of the world’s citizens are being forgotten as Google rolls out new technological applications. We were disturbed by your recent rollout of the Google Buzz social networking application, which betrayed a...
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Dear Advertisers, We'll just say it: It’s time to improve your mobile advertising. In a medium that’s all about movement, your ads are inert. With consumers accustomed to content tailored to their time, place and interests, most mobile ads are peculiarly one-dimensional. To guarantee the ads you pay for actually appear and look great on all screens, you should insist to your ad agencies that your advertising creative be developed in a mobile-compatible format. And the one open, industry-standard, universal format for building mobile-ready creative is HTML5. Your opportunity has never been greater. Nearly half of the US population has a mobile phone with internet access*, and one out of five pageviews on the web happen on a mobile device - a number that is growing every month...
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Estimated GTArcade CEO: First of all, I want to congratulate you and all your team on the great game that GTArcade has created, League of Angels hereafter LOA . I am enjoying it for about 6 months on LOA, but I want to share with you some things that makes me feel uncomfortable. So I decided to write this open letter, because I believe it is my right and my duty to contribute with my point of view and suggestions to get a better game experience. At the beginning I looked at the forums, and I was wondering why some people talk too loud about bugs and problems in the game, but unfortunately I suffered also a bit later; Refresh in mid of Gauntlet or Twilight Class, or in Tarot cards, Bugs in the database, Rewards (for recharge money) that doesn’t works, events that doesn’t works,...
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How are you doing today? I hope I can help you? By passing you through to a number of different yet increasingly useless personnel that are reading from a script. Sorry is that not good enough? Thought not. It was a lovely, bright gorgeous day in Somerset when I decided to take out the contract with Vodafone for my iphone 6. I had a new job, a new phone, the world was my oyster. Then the dark clouds came, my phone was no longer a shining beacon of conversation. The lights were on but no one was home. Signal bars existent, actual signal unavailable. Why is this Vodafone? I ask this question because I feel as a rather large multi - national company; you might be able to answer me. However over the last two weeks of rather poor communication with your company I have concluded that you...
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For more than 10 years, I have been serving brides in the photography industry. My company has photographed more than 600 weddings in a little over 10 years. I choose the word “serve” very intentionally because that is exactly what we have been doing. The photography industry is a business that revolves around the service of our amazing clients. With those 600+ weddings, I can count on two hands the number of significant issues I have had with clients. That is probably less than 2% of unhappy people. I didn’t go to business school, but I believe that a satisfaction rate over 95% during a span of 10 years of doing business is something to be proud of. That being said, we feel extremely blessed to have been welcomed into the lives of more than 600 families to capture one of the most...
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