Business

Dear Matt, Can you write something about people who don't tip??? I see you've posted about people who are rude to customer service and people who leave their carts in the parking lot... what about people who don't leave tips. I'd like to tell you about what happened to me. I'm a waitress at a steakhouse in a different state from you. Myself and my coworkers get stiffed all the time by people. Especially older people who drive expensive cars to get here then order expensive drinks and expensive entrees and leave a 5 percent tip. It's so infuriating!!! This is how I feed my kids ... I'm a mom... recently divorced.. and I take care of my family through tips! Yesterday a couple came in, stayed at a table for two hours, ordered appetizers, entrees and desserts... I took good care of...
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Dear Brand, Recently, there has been a lot of talk about some competition to your business, something which you haven’t experienced since 1985 when Cantel joined the wireless revolution. This threat of competition has put your company under a great deal of scrutiny and has served as a lightning rod for dissatisfied customers to hail the potentially competitive environment as a triumph of business. Your reaction was to write an open letter to your customers to tell them how wrong they were for feeling that way. You didn’t seem prepared for the negative responses from both media and consumers which resulted from both your letter, and a sound bite given by one of your competitors to the press to say that Canadians pay a fair price for their wireless services, when many respected...
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Mr Buckely, I have left BT because of the way the company treats its customers. I am now with another provider that not only deliver what they promised but more and they are so much cheaper than Bt. I received your letter dated 19th October threatening to hand my final bill over to a debt collection agency and I do congratulate you on your speedy threatening letter, however my final ebill which is dated 21st October shows that not only do you treat your customers with total disregard you also expect them to be physic and pay the bill before they receive it. As I have now left the joke that you call a company due to the way that you treat your customers, I was going to pay the final bill and forget all about Bt, but as you have once again shown that BT...
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We all know that innovation is key to long-term business survival and success, and yet most companies don't proactively manage it. You can quickly assess your own level of "innovation management maturity" by answering the following questions: Have you clearly and precisely articulated the type of innovation that you seek and shared that information with your partners and employees? Have you defined the exact criteria you would use to evaluate competing proposals for innovation? Do you have a clearly defined process for harvesting, evaluating, developing, and implementing innovative ideas? Are employee roles and responsibilities for innovation defined? Do you have a budget for innovation, or at least a general sense of what you could/would spend if...
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Dear Valued Customers: Recent developments in the North American sodium sulfate market have impacted supply volumes for the remainder of 2014 and 2015 and have led to an increased early demand for our sodium sulfate production. Due to this, Saskatchewan Mining and Minerals Inc. (SMMI) is announcing, effective immediately, a $30USD-per-short-ton increase in both packaged and bulk deliveries of sodium sulfate on all volume that is currently not under contract for 2014 and 2015. SMMI expects to be fully sold out of production through 2015. While we are anticipating being sold out, we are still committed to you and to seeing that your needs are met as we work together through this market. To that end, we will focus on renewal business exclusively through November 17, 2014. Your...
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Dear Customer, So glad you like the stuff! We do make great toothpaste and laundry detergent and we really appreciate your loyalty. We’re really glad the food is good and the car works well. But, we’re worried about you. The fact is, we don’t know why you buy, and we don’t know what the triggers are. We would love to figure that out. TrustedHonestly, we don’t mean to stand in your way and trick you into clicking on stuff, but if we didn’t we’d have no idea how we would get our products in front of you. You’re wiley. You make erratic decisions. Sometimes you buy from the end cap, and other times you don’t. How are we supposed to interpret that data? If we could find a way to know what your intent was and when you were ready to buy, we would be happy to get out of your way and maybe...
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Dear Customer, So glad you like the stuff! We do make great toothpaste and laundry detergent and we really appreciate your loyalty. We’re really glad the food is good and the car works well. But, we’re worried about you. The fact is, we don’t know why you buy, and we don’t know what the triggers are. We would love to figure that out. TrustedHonestly, we don’t mean to stand in your way and trick you into clicking on stuff, but if we didn’t we’d have no idea how we would get our products in front of you. You’re wiley. You make erratic decisions. Sometimes you buy from the end cap, and other times you don’t. How are we supposed to interpret that data? If we could find a way to know what your intent was and when you were ready to buy, we would be happy to get out of your way and maybe...
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Yesterday, Rolls-Royce confirmed its plan to launch a new SUV, ending months of speculation since CAR first broke the story back in March 2013. The annoucnement came in the most unusual of fashions: in an open letter from management. Here we republish the letter in full. Click here to read why CAR contributor-in-chief Gavin Green believes a Rolls-Royce SUV is just plain wrong. How Rolls-Royce announced its 2018 SUV 'The launch of Phantom in 2003 marked the beginning of the renaissance of Rolls-Royce Motor Cars. Since then, we have set a new benchmark for what a super-luxury car should be – unique, hand-crafted, beautiful and rare. Often imitated, Phantom has never been equalled and continues to be hailed as ‘The Best Car in the World’ by our customers and media alike. 'Twelve...
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RBC has been in the news this week in a way no company ever wants to be. The recent debate about an outsourcing arrangement for some technology services has raised important questions. While we are compliant with the regulations, the debate has been about something else. The question for many people is not about doing only what the rules require - it’s about doing what employees, clients, shareholders and Canadians expect of RBC. And that’s something we take very much to heart. Despite our best efforts, we don’t always meet everyone’s expectations, and when we get it wrong you are quick to tell us. You have my assurance that I’m listening and we are making the following commitments. First, I want to apologize to the employees affected by this outsourcing arrangement as we...
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Dear Mayor Murray, Let me start off by stating that I commend you. You’ve made a huge and very courageous move regarding fair wages. Thanks for stepping up. Before I continue, you need to know a few facts about me. 1. I am not a member of the International Franchise Association. As a matter of fact, I’m not very well liked by the IFA’s upper echelon. I don’t generally agree with their views on well, just about everything. In other words, I’m not a shill. 2. I’m an independent franchise ownership advisor. I advise prospective franchise business owners-from all over the US on how to carefully choose and research franchises. 3. I started the first-ever blog solely focused on franchising…way back in 2006. You’re on that blog now. 4. I write about franchising for several...
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