Dear Mister Elliot,
Can I call you Mike? No? Now Mike, your role is Head of Credit and Collections at 3, so you may think this letter doesn’t matter to you. It does. Keep reading.
Here’s the deal. If Three is to continue providing customer support via email through the Three website, then at the very least Customer Services should acknowledge any emails they receive and deal with any issues. That’s what customer support is.
Specifically, if Three is going to offer email as a legitimate way of contact for issues such as contract cancellation – as stated in Three’s terms and conditions – then once more, Customer Services need to read the emails and act on them, not ignore them and deny all knowledge of their existence. If an operator asks a customer to re-send the email, then...
Lifestyle
Madame Premier:
I’ve engaged numerous times as a citizen on this issue. As we share Christmas Day 2015, I ask for action in the coming year to bring a fresh focus of approach to dealing with this growing disconnect we have in regards to PTSD in Public Safety Professions.
In 2015, we saw the Province of Manitoba finally acknowledge the issue publicly, with new legislation that supports Compensation for any worker who develops PTSD as a consequence of employment. Such support ensures that for workers, PTSD will be considered presumptive, meaning any worker in Public Safety will no longer in Manitoba need to prove causation as work-related. This mirrors, somewhat, similar legislation in force in Alberta.
Ontario, as well, is now considering similar legislation.
The Prime Minister...
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Dear presidents,
We write to persuade you that the royal colleges’ current policy of cooperating with the government’s proposed NHS reforms in England as stated in the 2011 Health and Social Care Bill is not in keeping with the wishes of the majority of the medical profession and not in the best long-term interests of either patients, doctors or the Royal Colleges.
Current situation
Following the unprecedented pause in the passage of the Health and Social Care Bill to allow for a “listening exercise”, it has become clear that the government’s proposed changes to the Bill (1) in response to the Future Forum report (2), have done little to address the concerns of the medical profession. In fact, the representative body of the BMA reinstated its policy to call for withdrawal...
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Dear Brewers Fans:
During this holiday season, I want to extend my sincere thanks to you for sticking with us through a tough, challenging and -- most aptly -- disappointing season. You showed your loyalty by purchasing more than 2.5 million tickets to see baseball at Miller Park, which you've done every season over the past nine years. Only seven other MLB teams have reached this attendance milestone. And over those nine seasons, the Brewers have averaged more than 35,000 fans per home game, which is among the ten highest team averages in all of Major League Baseball.
The commitment you've demonstrated to the Brewers, I assure you, is equaled by my own commitment to doing better. Each of you deserves that. By doing better, I mean fielding a playoff-competitive team and one day bringing...
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Dear SBC Family,
By now many of you may have heard that last week, IMB announced a plan to reduce the total number of our personnel (both here and overseas) by 600-800 people over the next six months. Since the moment this announcement was made, we have sought to communicate the details of this decision as clearly as possible to churches, state conventions, and national entities across the SBC (see this article and this FAQ document, in particular). In the middle of it all, though, I simply want to take a moment to share my heart with you.
This is certainly not an announcement that I, in any way, wanted to make. At the most recent meeting of the SBC in Columbus, I shared with messengers how IMB spent tens of millions more dollars than we received last year. In our budgeting process...
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Dear Ross Douthat:
Your New York Times Op Ed piece on June 28, 2014 offers three ways American colleges could get to the root of the problem of campus sexual assault, thereby having fewer sexual assaults going through the often criticized campus judiciary process that was originally meant to handle minor infractions.
We share your desire to make sexual assault harder to accomplish rather than service victims’ post-abuse lives (what you call “after-the-fact responses”).
We also share your skepticism that our society will lower the drinking age (the first of your three solutions), or that universities will weaken the college party scene (solution #2). Your third solution is to go back to a gender-neutral version of the old sex-segregated, chaperoned campus.
Of course sex...
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Dear Angela Corey,
It’s me, Melissa.
Angela, there are few times in life that we get second chances to right our wrongs. Well Angela, this is yours.
You have been called a fierce victim’s advocate, so it is way past time that you start acting like it.
Because a woman who was hospitalized in 2009 after being shoved into a bathtub and hitting her head – she is a victim.
A woman whose estranged husband has admitted to abusing all five mothers of his kids – she is his victim.
And when that woman, that victim, who has just recently given birth, fires a warning shot near the man that has cornered her in her home – she is a victim who feels she has no other recourse.
But that is part of the problem, Angela. You never saw Marissa as a victim. You saw Marissa as the aggressor and even...
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Dear Yellow Pages,
I came home from work last night to find that your company is still delivering unsolicited directories on my door step. As someone who hasn't had a land line or used a phone book since 2000, these books are useless to me. Like I do every year, I walk directly to the recycling bin and toss them.
You distributed 540 million directories last year--more books than the entire population of North America. With no strict rules, people can receive multiple books from multiple publishers. This makes no sense. Even though you may deny it, usage is dropping. Although The Yellow Pages Association reported that 87 percent of the U.S. used the Yellow Pages in 2007, a stable number over 2006, that news leaves me scratching my head, seeing that Internet search and mobile applications...
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Dear Coach Dantonio,
It is with incredible gratitude and massive amounts of Spartan Pride that I write you this letter. I want to take this opportunity to thank you. From the bottom of my heart, thank you, Coach. Your unwavering commitment to achieving success for our Football Program has led us to become Champions.
To understand my gratitude, you should first understand part of my story. I grew up in Lansing, I am a Spartan Alum (’06) and I have been blessed with the incredible opportunity to work for Michigan State University. It’s safe for you to assume I bleed a beautiful shade of Spartan Green and my Michigan State roots run deep. I am not just a “fan”, MSU is part of who I am. When I was a little girl, I fell in love with the game of football. My little Italian Ma taught me how to...
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To Whom It May Concern:
Thank you for your help. I appreciate you voting my team down three spots in the latest AP poll. I appreciate you being complicit in the Michigan Myth, that they’ve “returned”–whatever that means. I appreciate your being part and parcel to Harbaugh mania, which borders on unethical for journalists and dives head-first into full-fledged fandom. I appreciate you spending much of your time with me asking about Harbaugh and Michigan. I appreciate you getting my name wrong on national TV.
I appreciate you overlooking the fact that only one of the two teams playing this weekend in Ann Arbor has won 32 of its past 35 games. I appreciate your negligence of our 29 wins since the start of 2013 (only Florida State and Alabama have more). I appreciate you glossing over the...
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